Shipping Policy

Thank you for choosing Vildhjerte! Our Shipping Policy is designed to provide you with clear information about how we process and deliver your orders. Read on to learn more about shipping options, delivery times, and related details.

Shipping Options

  1. Free Global Shipping: We offer free shipping on all orders, regardless of destination. Whether you’re located across the street or on the other side of the globe, there’s no need to worry about additional shipping fees.
  2. Standard Shipping: By default, we use standard shipping services provided by reliable carriers. This option ensures your package reaches you in a timely and secure manner.

Processing Time

  1. Order Processing: Once we receive your order, we aim to process it within 1 – 3 business days. During peak seasons, such as holidays, processing times may be slightly extended. You will receive an email notification when your order has been shipped.

Delivery Times

  1. Domestic Deliveries: For domestic orders, delivery usually takes 3 – 5 business days. This is an estimate, and actual delivery times may vary based on your location.
  2. International Deliveries: International shipping times typically range from 3 – 5 business days, but factors like customs clearance, local postal services, and distance can impact the delivery time.

Shipping Restrictions

  1. Prohibited Items: We do not ship items that are prohibited by law, including but not limited to hazardous materials, illegal substances, and certain restricted items. If you attempt to order such items, your order will be cancelled.
  2. Delivery to Restricted Areas: In some cases, certain regions may be subject to shipping restrictions due to political unrest, natural disasters, or other unforeseen circumstances. If your delivery address is in a restricted area, we will notify you as soon as possible.

Tracking Your Order

  1. Tracking Information: Once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your package on the carrier’s official website.

Delivery Failures

  1. Failed Delivery Attempts: If the carrier is unable to deliver your package due to an incorrect address, absence of the recipient, or other reasons, they may attempt to deliver again. If delivery still fails, the package may be returned to us. In such cases, we will contact you to resolve the issue.

Changes to this Policy

We may update this Shipping Policy from time to time. Any changes will be posted on our website. By continuing to place orders with us after the policy update, you accept the new terms.

If you have any questions or concerns regarding our Shipping Policy, please contact our support team at [email protected].