Refund Policy

Thank you for choosing Vildhjerte. We aim to ensure your complete satisfaction with every purchase. This Refund Policy outlines the process and conditions for obtaining a refund on products or services purchased from our website, vildhjerte.com.

Eligibility for Refunds

  1. Returnable Products: Most products purchased from our website are eligible for return and refund within 180 days of the delivery date. To be eligible, products must be in their original, unused condition, with all tags attached and original packaging intact. Products damaged due to normal wear and tear, misuse, or self – modification may not qualify for a refund.
  2. Services: In case of services, if we are unable to deliver the promised service as per the agreement, or if there are significant discrepancies, you may be eligible for a refund.

Initiating a Refund

  1. Contact Us: To start the refund process, please reach out to our support team at [email protected]. Provide your order number, the reason for the return, and details about the product or service.
  2. Return Authorization: After receiving your request, our support team will review it and issue a return authorization if your claim meets the refund criteria. We will provide you with instructions on how to return the product, including shipping details.

Refund Processing

  1. Product Returns: Once we receive the returned product, we will inspect it to ensure it meets the eligibility requirements. If the inspection is successful, we will process the refund. For products, the refund will typically be credited to the original payment method within 5 – 10 business days. The exact time may vary depending on your payment provider.
  2. Service Refunds: For services, once we confirm the issues with service delivery, we will process the refund immediately. The refund will be credited to the original payment method used for the service purchase.

Exceptions

  1. Non – Returnable Items: Certain items, such as personalized products, perishable goods, and digital downloads, are non – returnable, unless they are defective. In the case of defective non – returnable items, please contact our support team, and we will assess the situation on a case – by – case basis.
  2. Shipping Costs: We offer free global shipping. However, if the return is due to your change of mind rather than a product defect or error on our part, we will not refund any additional shipping costs you may have incurred.

Changes to this Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website. By continuing to use our website and making purchases after the policy update, you accept the new terms.

If you have any questions or concerns regarding our Refund Policy, please contact our support team at [email protected].